- Deposits are non-refundable and must be paid in full within 7 working days from receipt of your booking form.
- Your booking is not confirmed until both the booking form and deposit have been received.
- We reserve the right to change the allocated entertainer for your party. All of our entertainers are professionally trained, but we cannot guarantee the availability of any one particular performer. Rest assured – all of our entertainers have a wide range of experience portraying all of our characters.
- Should you cancel your party, we are unable to refund your deposit. If you are no longer able to hold your event on the booked date, we will do our utmost to reschedule your party to an alternative date. We cannot guarantee availability as we are a very busy company.
- We reserve the right to alter the format of our parties, i.e. games, equipment etc.
- If you change the venue/location of your party after your booking has been confirmed, we reserve the right to withdraw your entertainer. This may result in the loss of your deposit.
- We cover Essex postcodes within an approximate 10 mile radius from Epping. If your location is outside of these areas, we may still be able to accommodate you, but this may incur an additional cost.
- We are not in any way affiliated with the Walt Disney Company, or any of its partners. Our characters are based on fairytale stories and any similarities are purely coincidental.
Terms and Conditions